Refund policy

Last updated: October 6, 2026

Free Ken Allen is operated by Activate Branding LLC. Every garment is made to order. Please check the size guide, color, and shipping address before purchasing.

Returns and exchanges

We do not accept returns or exchanges for a change of mind, an incorrectly selected size or color, or an item you no longer want. This does not affect your rights if an item is faulty, incorrect, or otherwise covered by applicable law.

Something wrong with your order?

If an item arrives damaged, defective, misprinted, or different from what you ordered, email felicia@activatebranding.com within 30 calendar days of delivery. Include your order number, a description of the problem, and clear photos of the item and affected area. Keep the packaging while we review the issue.

For a confirmed issue, we will arrange a replacement at no additional charge or a refund for the affected item. If the entire order is refunded because of an issue with the goods, we will also refund the original standard shipping charge. Please contact us before mailing anything back; we will provide instructions if a return is necessary.

Missing packages

If your order has not arrived, check the tracking information and contact us promptly. Please report a package believed lost in transit within 30 calendar days of its estimated delivery date so we can investigate with the fulfillment provider and carrier. A delivery scan alone may require further investigation; we will review the circumstances with you.

Cancellations and changes

Email us as soon as possible if you need to cancel or change an order. Orders are sent to production automatically, so changes and cancellations may not be possible once production begins. If we can cancel before production, we will refund the canceled order. Your rights relating to faulty goods or shipment delays still apply.

Address errors and returned shipments

Please provide a complete, accurate delivery address. If an order is returned because of an incorrect address or an unclaimed shipment, contact us to discuss the available options. Any additional reshipping charge will be explained and agreed with you before payment.

Refunds

Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the credit. Contact us if you have not received an approved refund after 10 business days.

Nothing in this policy limits rights or remedies that cannot be excluded under applicable consumer law.